Privacy Policy


We are committed to and follow the principles of data protection and we have implemented data security by design to keep your details safe. The data protection principles require that personal data shall be:

a) processed lawfully, fairly and in a transparent manner;
b) collected for specified, explicit and legitimate purposes;
c) adequate, relevant and limited to what is necessary;
d) accurate and, where necessary, kept up to date;
e) kept in a form which permits identification of data subjects for no longer than is necessary;
f) processed in a manner that ensures appropriate security of the personal data.

How we may collect your personal data

We may obtain personal data about you, for example, when:

  • You request a proposal from us in respect of the services we provide;
  • You engage us to provide our services and also during the provision of those services;
  • You contact us via our website, by email, telephone or post (for example when you have a query about our services);or
  • We have been instructed to manage your tenancy by your landlord.
  • If you are a prospective buyer of properties we have been instructed to market.

The kind of information we may hold about you

The information we hold about you may include the following:

  • Your personal details (such as your name and/or address/email address/ telephone number);
  • Alternative family contact for emergency assistance;
  • Tenancy agreements;
  • Details of contact we have, or have had with you in relation to the provision, or the proposed provision, of our services;
  • Details of any services you have received from us;
  • Financial data (bank account and payment details)
  • Our correspondence and communications with you;
  • Information about any complaints and enquiries you make to us;
  • Information we receive from other sources, such as publicly available information; and information provided by other business professionals who are also involved in a contracted project and the requirements to fulfill our services.

How we use personal data we hold about you

We may process your personal data for purposes necessary for the performance of or entering into a contract with you and/or our clients.

If you have requested us to contact you, we will use the data you have provided us with to contact you.

We may process your personal data for the purposes of our legitimate business interests provided that those interests do not override any of your own interests, rights and freedoms
which require the protection of personal data. This includes processing for marketing, business development, statistical and management purposes.

We may process your personal data for certain additional purposes with your explicit consent, and in these limited circumstances where your consent is required for the processing of your personal data you have the right to withdraw your consent to processing for such specific purposes.

We may process your data because we are legally required to do so.

Situations in which we will use your personal data

We may use your personal data in order to:

  • Carry out our obligations arising from any agreements entered into between you or our clients and us (which will most usually be for the provision of our services);
  • Carry out our obligations in order to enter into an agreement between you or our clients and us (which will most usually be for the provision of our services);
  • Carry out our obligations arising from any agreements entered into between our clients and us (which will most usually be for the provision of our services) where you may be a subcontractor, supplier or customer of our client; and
  • Notify you about any changes to our services.
  • We may also process your personal data, where we are legally required or permitted to do so.

If you refuse to provide us with certain information when requested, we may not be able to perform the contract we have entered into with you and we may be unable to comply with our
legal or regulatory obligations.

Data retention

We will only retain your personal data for as long as is necessary to fulfil the purposes for which it is collected.

When assessing what retention period is appropriate for your personal data, we take into consideration:
The requirements of our business and the services provided;
Any statutory or legal obligations;
The purposes for which we originally collected the personal data;
The lawful grounds on which we based our processing;
The types of personal data we have collected;
The amount and categories of your personal data; and
Whether the purpose of the processing could reasonably be fulfilled by other means.

Data sharing

We will share your personal data with third parties where we are required by law, where it is necessary to administer the relationship between us or where we have another legitimate
interest in doing so.

“Third parties” includes third-party service providers and other entities or the members of our firm’s network.

All of our third-party data processors are required to have appropriate security measures to protect your personal data in place and to be able to demonstrate compliance with applicable
data protection law. We only permit our third-party service providers to process your personal data for specified purposes and in accordance with our instructions.

We may share your personal data with other third parties, for example in the context of the possible sale or restructuring of our business. We may also need to share your personal data
with a regulator or to otherwise comply with the law.

International data transfers

Your information may be transferred to countries outside of the European Economic Area (EEA), for processing, storage, administration or any other use stated in this policy. The purposes and processing associated with any such transfer will comply with all applicable data protection regulations, and with our obligation to adequately protect and secure your
personal information.

In some circumstances where you or our client is located outside the EEA, occasional transfers of data outside of the EEA may be necessary for fulfilment of our contract. If this takes place your personal information might not get the the same level of protection as it is given in the EEA.

Your rights including access to your information and correction.

We want you to be sure about your data rights, so here are the rights for individuals:
The right to be informed
The right of access
The right to rectification
The right to erase
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision making and profiling

In circumstances where you have given us your explicit consent to process your data you can withdraw this at any time, where relevant please contact us if you would like to do this.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Automated decision making and profiling

We do not use any form of automated decision making or profiling in our business.

How to contact us, we are the Data Controller

Please contact us if you have any question s about our privacy policy or information we hold about you.

Address: 5/6 Bolsover House, Clipstone Street, Clipstone St, London W1W 6BG
By email: mpizer@centreland.com

Centreland Management LLP is registered as a data controller with the ICO, registration number ZA459779

If you are unsatisfied with the way we have processed your data please do let us know immediately, we take your feedback seriously and will do everything we can to help.

You also have the right to lodge a complaint with the data supervisory authority the Information Commissioner’s Office: https://ico.org.uk/concerns/

Updating this privacy policy statement

We will update this statement from time to time so we suggest that you review this statement at regular intervals. This privacy policy statement was last updated: 26th February 2019.